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» Customer service |
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ICC Services 38 Cours Albert 1er 75008 Paris France
Publications Department General Inquiries Tel: +33 1 49 53 29 23 Fax: +33 1 49 53 29 02 pub@iccwbo.org
Production and Copyright Fax: +33 1 49 53 29 02 pubp@iccwbo.org
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DCInsight
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General Inquiries
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Direct Tel: +33 1 49 53 29 56 Direct Fax: +33 1 49 53 29 02 pub@iccwbo.org |
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Court Bulletin |
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General Inquiries
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Direct Tel: +33 1 49 53 29 52 Direct Fax: +33 1 49 53 57 74 bulletin@iccwbo.org |
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Shopping Basket
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Publications in paper format
You can purchase books by adding them to shopping basket. Click on the add to cart icon to add the title to the shopping basket. You can also change the quantity on the basket page (you need to update the basket after you change the quantity). The shopping basket will carry your items around while you browse the website until you choose to checkout.
eBooks or electronic format publications
ebooks will be delivered to your email address when your online credit card payment is accepted. You will need to validate the Terms of Sale by ticking the box at the bottom of the page. Also read the ebook FAQs carefully or print them out to make sure you can download these products properly. |
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Delivery & Shipping Details |
Please enter your contact details carefully, to avoid delay in the delivery of your publications. |
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Delivery & Handling Charges
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France only
You may choose between:
Poste ordinaire - 2 weeks maximum, 15% will be added to the total cost
Colissimo - 1 week maximum, 20% will be added to the total cost
All countries except France
You may choose between:
Priority airmail - 2 to 3 weeks maximum, 30% will be added to the total cost
Express courier service - 1 week maximum, 35% will be added to the total cost
HANDLING CHARGE Please note that for orders below EUR 60, there will be a handling charge of 18 euros.
Court Bulletin See relevant pages for conditions.
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Payment
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ICC Services Publications Department is happy to accept payment by:
Credit card You may pay with Visa, Mastercard, Eurocard or American Express online or by fax.
Bank transfer Please print the order form which contains our full banking details, and fax it with a copy of your remittance advice to +33 1 49 53 29 02. Our banking information is as follows: HSBC Hervet - 37, avenue Pierre 1er de Serbie - 75008 Paris - France SWIFT: BHVTFRPP - IBAN: FR44 3036 8000 2800 2816 P089817
Cheque Please print the order form and send it by post along with a cheque payable to ICC Services Publications Department. Note that we cannot process your order until we have received your cheque together with the order form (see address in left-hand column).
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Tax
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France only
5.5% VAT will be added to all purchases, except for electronic products, for which VAT is 19.6%.
European Union
Customers should indicate their intra-community VAT number (in ‘billing information'), without which VAT will be added.
Other countries
no VAT will be added.
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Stock Availability
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In the event a product is out of stock, we will inform you by email of the date of its availability.
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Return Policy
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In case of a mistake in delivery or damaged book, please inform us rapidly. We will send you a correct/replacement copy at our expense.
All returned items (except damaged ones) must be in resalable condition.
Credits will not be given nor returns accepted two months from the date of invoice. All requests for credits must be within the same two month period.
We cannot accept returns of CD-ROMs or diskettes if the package has been opened.
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ICC Copyright
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All ICC publications, software products and ebooks are copyrighted by the International Chamber of Commerce and may not be reproduced or copied in any form or by any means-graphic, electronic, recording, taping, scanning or informational retrieval systems, unless prior written permission has been obtained from the International Chamber of Commerce through ICC Services, Publications Department.
For the Court Bulletin copyright information, click here.
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Language Code |
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French |
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English/German (bilingual) |
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English/Spanish (bilingual) |
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English/French/Spanish (trilingual) |
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English/French/Spanish/German/Italian |
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Queries
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The ICC Business Bookstore is happy to answer your queries and deal with special requests. Do not hesitate to contact us.
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Contact us with any other questions at pub@iccwbo.org
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